Effective Date: July 4, 2026
At Sigma Engineering and Consultants, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our engineering consultancy services.
1. Information We Collect
We may collect the following types of information:
- Personal information such as your name, email address, phone number, company name, and project details when you contact us or submit an enquiry.
- Technical information including your IP address, browser type, operating system, pages visited, and website usage data.
- Information provided through forms, emails, phone calls, or other communications with our team.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide engineering consultancy services.
- Prepare proposals, quotations, and project documentation.
- Improve our website, services, and customer experience.
- Communicate project updates and important service information.
- Meet legal, regulatory, and contractual obligations.
- Prevent fraud and maintain the security of our website and systems.
3. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience. You can manage or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.
4. Information Sharing
We do not sell, rent, or trade your personal information.
Your information may be shared only when necessary with:
- Trusted service providers assisting in the operation of our business.
- Professional advisers, contractors, or consultants working on your project.
- Government authorities or regulatory bodies where required by law.
- Other parties with your consent.
All third parties are expected to maintain appropriate confidentiality and security standards.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to maintain secure systems, no method of online transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on applicable privacy laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to certain types of data processing.
Requests can be submitted using our contact details below.
8. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 16.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The updated version will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Sigma Engineering and Consultants
Melbourne, Victoria, Australia